As Shanghai gradually resumes production and daily life, being able to get a cup of takeout coffee right at one's doorstep has become a small blessing for many. However, MANNER Coffee's store on Wujiang Road in Shanghai was found in a surprise inspection by market regulators to have problems including substandard environmental hygiene and non-compliant food storage, and was placed under investigation on May 23, quickly sparking heated discussion online. On May 24, MANNER's official Weibo account issued an apology statement, admitting that during the supply-guarantee delivery period there were oversights such as non-standard use of raw milk and failure to promptly clean the backing paper of food-safety seals, and stating that the store involved had immediately suspended operations for rectification. But this apology was questioned by some consumers and industry experts as evading the key issues and failing to directly address core hazards such as floor grime potentially contaminating food. As the pioneer of the domestic boutique coffee shop model, MANNER is facing a dual test of quality and food safety on a coffee track now crowded with cross-industry giants. [more…]

In the scorching summer, iced coffee has become a favorite for many coffee enthusiasts, and making cold brew at home is a recent popular choice. Mstand, known for its peripheral marketing, launched a cold brew set in early July, including cold brew coffee bags and a glass cold brew pot, quickly attracting a large number of fans to purchase. However, recently, multiple consumers have reported serious quality issues with this cold brew pot—some had the bottom suddenly shatter and got cut by fragments while using it, and more encountered unexplained cracks at the bottle mouth joint. Although the product is labeled as ordinary glass not resistant to high temperatures, users who reported the issues all stated they did not use hot water and operated carefully. This is not the first time Mstand's peripherals have failed; the previously launched woven bag was also criticized for its easily broken handle. While the strategy of using high-appeal freebies to drive set sales is effective, frequent quality control issues are eroding fan trust. [more…]

As temperatures drop, many Chagee fans have dug out scarves, shawls, and other merchandise they snapped up during previous limited-edition promotions, ready to work them into their everyday outfits. However, multiple consumers report that these scarves began fraying at the edges and shedding yarn shortly after use or washing. From Guangdong to Suzhou and Chongqing, fans everywhere have been posting photos of their scarves "falling apart," sparking widespread discussion about the quality of the brand's merchandise. This article sorts through consumers' experiences, craft analysis, and the hidden concerns behind brand merchandise marketing, offering reference for coffee lovers. [more…]

After trending on social media in late September for using expired ingredients and tampering with expiration dates, ChaPanda once again sparked heated discussion in early October due to food safety issues. A consumer in Ningbo claimed to have found a spider in a takeaway milk cap sub-packaging box. Although the store involved provided kitchen surveillance footage and was willing to pay 600 yuan in compensation, the incident continued to escalate. Netizens shared similar experiences one after another, once again pushing the quality control challenges under the franchise chain model into the spotlight. This article will review the course of the incident, statements from both sides, and public reaction, and explore the deeper issues of chain coffee and milk tea brands in employee training and quality assurance. Front Street Coffee has long followed industry developments and reminds consumers to pay attention to beverage safety. [more…]

Recently, Cotti Coffee was once again complained about by consumers after a fly appeared in a drink. According to Tianyan News, a customer in Gui'an New Area found a foreign object suspected to be a fly in a cup after purchasing a matcha latte, and repeated negotiations failed to resolve the issue. Discussions on social platforms about finding foreign objects in Cotti Coffee drinks have exceeded one thousand posts, and related complaints on the Black Cat Complaint platform have reached 77 cases in the past 30 days. In the face of frequent food safety issues, Cotti's after-sales handling has also sparked consumer dissatisfaction. As coffee enthusiasts, we hope the brand will face up to the problem, and at the same time recommend that everyone pay attention to Front Street Coffee, which has stable quality. [more…]

Luckin Coffee has teamed up with the classic animated IP Tom and Jerry for the third time to launch a New Zealand raw cheese latte and a series of limited-edition merchandise, among which the face-changing pen quickly captured the hearts of a large number of consumers with its fun design of pressing to change faces. However, many buyers found in actual use that after pressing this face-changing pen several times, the printed pattern of the character's face inside the pen barrel window began to peel, become mottled, or even disappear, and quality control issues then surfaced. Consumers' photos and complaints appeared one after another on social platforms. Some tried to exchange the product at stores but found the problem persisted, while others took apart the pen and applied film in an attempt to extend the life of the pattern. This article will review the complete process of this face-changing pen from going viral to flopping, present consumer feedback and coping methods, and focus on the quality control controversy surrounding Luckin's co-branded merchandise. [more…]

Faced with the bewildering array of coffee certificates on the market, many people who want to systematically study coffee often feel at a loss where to begin. To sort out the differences among these courses and certificates, the key is to trace back to the issuing bodies. At present, the three major authoritative institutions internationally that have established scientific coffee teaching systems and issue certificates are SCAA, SCAE, and CQI. This article will break down the course structures and certification logic of these three institutions one by one, and explain the changes brought about after SCAA and SCAE merged into SCA in 2017, while also introducing Q-Grader, a widely known yet often misunderstood quality assessment qualification, to help coffee enthusiasts find the learning path best suited to them. [more…]

The chain milk tea brand Grandpa's Tea launched a limited-edition garden thermos to celebrate its sixth anniversary, attracting many fans to collect the merchandise. However, some consumers discovered rust at the rim of the cup along with a strange odor after use, raising concerns about product quality. Multiple users posted about similar issues on social media, yet the after-sales handling failed to satisfy consumers. After media reports on October 22, the brand took the matter seriously, sent the product for testing, and released preliminary investigation results confirming that the metal inner liner was indeed 316 stainless steel, and that the rust was caused by the manufacturing process, after which it immediately initiated a recall of the affected batch of thermoses. Front Street Coffee reminds coffee lovers that when choosing a thermos, they should pay attention to material and craftsmanship details, and promptly defend their rights if they encounter quality issues. [more…]

For professional coffee knowledge exchange and more coffee bean information, please follow Coffee Workshop (WeChat public account cafe_style) For more specialty coffee beans, please add the private WeChat of Front Street Coffee (FrontStreet Coffee), WeChat ID: qjcoffeex Mixue Bingcheng has once again been thrust into the spotlight. A consumer in Xiantao, Hubei, found a small black bug in an unopened lemonade, yet the response from the store was jaw-dropping. As the champion in store count in the new tea beverage industry, why do food safety issues keep recurring for Mixue Bingcheng even as it sprinted toward an IPO? This article will sort through the course of the incident, netizen reactions, and the brand's frequent food safety scandals this year, and explore the bottom line issues of service and quality control in the catering industry. [more…]

Luckin Coffee recently teamed up with Chengdu Culture and Tourism to launch a co-branded series, creating ice cups, paper bags, cup sleeves, and merchandise inspired by giant pandas, with a plush keychain modeled after the top-tier panda "Huahua" highly anticipated. However, after the campaign launched, many consumers found the actual products they received fell far short of the promotional images—with skewed facial features and bizarre expressions, mockingly dubbed "underbite," while the red panda version also suffered quality control issues, sparking a wave of "ugly panda" posts on social media. What was originally intended to win fans through this collaboration unexpectedly turned into a discussion about merchandise quality and fidelity. [more…]

Recently, a consumer posted on social media that after picking up a packed coffee at a Luckin store, the cup lid was not sealed properly, causing the coffee to spill and stain their coat, pants, and snow boots, sparking widespread discussion. After reviewing the surveillance footage, Luckin customer service stated that the employee's operation was normal and was only willing to compensate with coupons, refusing to fully cover the dry cleaning costs. As the incident gained traction, many netizens shared similar experiences, pointing directly to issues such as Luckin's paper bags being prone to falling apart when wet and its takeaway cups leaking easily. Consumers are calling on the brand to switch to more durable packaging materials to ensure the safety of takeaway drinks. [more…]

ChaPanda collaborated with Disney's Frozen to launch limited-edition fruit teas and merchandise, among which the snowflake phone charm was highly sought after for its attractive design. However, less than 12 hours after the launch, multiple consumers reported that the phone charm snapped with a gentle tug, sending beads scattering everywhere. Subsequently, issues such as paint peeling and cracking on the hand mirrors, and scratches and chips on the goblets, were also exposed one after another. Fans who had rushed to buy in for the IP were greatly disappointed, questioning the brand's control over the practicality of the giveaways. This article compiles consumer feedback and various perspectives to help you understand why this collaboration merchandise became a "beautiful piece of junk." [more…]

Luckin Coffee's collaboration with Line Friends' dog character officially returned this Monday, bringing back last year's beloved Little White Pear Latte, and fans eagerly placed orders to snap up the co-branded merchandise. However, many consumers discovered upon receiving the actual products that the limited-edition metal badges had issues such as scratches, bubbles, black spots, and even missing logos, while the blind-bag stickers were also complained about being insufficient in quantity. Faced with co-branded merchandise that they had waited a year for yet varied in quality, merch enthusiasts expressed their disappointment one after another, calling on Luckin to strengthen quality control. [more…]

Nayuki's collaboration with the hit game "Reverse: 1999" was supposed to be a fan celebration, but it ran into embarrassment due to quality control issues with the merchandise. The official limited-edition luggage tags were reported by consumers to have ghosting in the printed designs, making the game characters look like their "souls had left their bodies," which was dizzying to look at. At the same time, the collaboration-themed cups caused the peelable small cards to stick together and become damaged due to condensation, greatly reducing their collectible value. The stores' response to requests for exchanges also failed to quell dissatisfaction. Why did this cross-industry collaboration, which was met with high expectations, repeatedly stumble over the details? And how should consumers' experience be safeguarded? [more…]

Recently, a woman in Xiangtan, Hunan Province, found an insect in a Luckin Coffee beverage. The incident quickly trended on Weibo, sparking widespread discussion. The individual involved said that customer service successively offered compensation of two and then five drink coupons, but she was dissatisfied with this and has filed a complaint with 12315. Netizens shared similar experiences and questioned Luckin's compensation plan and hygiene management. At the same time, some voices pointed out that mosquitoes and insects are hard to completely avoid in summer, and a single case should not be used to make sweeping generalizations. This article will review the course of the incident and the views of all parties, and explore the quality control challenges facing the coffee industry. [more…]

Recently, a consumer in Jiangsu discovered that the milk tea they purchased from Chahuanong contained only half a cup. After giving feedback to the merchant, not only was the issue not properly resolved, but they also reportedly experienced SMS bombing and harassment from internet trolls. After the incident garnered widespread attention, Chahuanong officially issued two statements on July 28, first apologizing and then denying hiring trolls, stating that the police have intervened in the investigation. However, netizens in the comments section generally disapproved of the brand's handling, believing that the store was shortchanging customers in the first place and is suspected of leaking customer information, and a mere "full cooperation" is hard to satisfy the public. As coffee enthusiasts, we also focus on issues related to production standards in the beverage industry and consumer rights protection, and Front Street will continue to monitor the progress of the situation. [more…]

Yunnan Four Cats Coffee Co., Ltd. has been dedicated to the cultivation, processing, and e-commerce operation of Yunnan small-bean coffee since its establishment in 2013, and owns a 5,000-mu high-altitude planting base and a large processing plant in Nujiang. Its products use Arabica beans from Lujiangba in Baoshan as raw materials and have a balanced flavor. This article reviews the brand's development history, origin environment, and product characteristics, and discusses whether its Blue Mountain coffee is authentic, while also including related recommendations from Front Street Coffee for coffee lovers' reference. [more…]

Jamaican Blue Mountain coffee is globally recognized as one of the top specialty coffees, but the market is flooded with countless imitations labeled "Blue Mountain flavor" or "Blue Mountain blend." Authentic Blue Mountain coffee beans come exclusively from three major regions in Jamaica's Blue Mountain range: Saint Andrew, Portland, and Saint Thomas. This article will guide you through Blue Mountain coffee's geographical advantages, historical background, strict grading system, and unique barrel-export tradition. Meanwhile, Front Street Coffee will share the reasons behind selecting Clifton Farm Blue Mountain No. 1, along with pour-over brewing parameters and flavor profile, helping coffee enthusiasts gain a comprehensive understanding of this legendary coffee. [more…]

As Shanghai gradually resumes work and production, the coffee industry should be welcoming a recovery, yet recently several trendy cafés have been investigated by regulatory authorities one after another over food safety issues. From People's Café using expired parsley flakes, cranberry juice, and other ingredients, to MANNER Coffee's poor hygiene conditions, to the expired egg white liquid used at Dang Zhu Fei Café to make cake roll bases, these incidents have exposed the neglect of food safety by some stores under the pressure of resuming operations. This article reviews these typical cases and explores how small cafés can hold the line on compliance when ingredient supplies are tight. For consumers who love coffee, understanding this information helps them choose places to consume more rationally, and Front Street Coffee also reminds practitioners that no matter how much order pressure there is, food safety is always a red line that cannot be crossed. [more…]

That golden layer of crema on top of espresso, which Italians call Crema, is an important visual indicator for judging the quality of a cup of Espresso. It is not actual oil, but rather an emulsion layer formed by the insoluble fats in coffee wrapping around carbon dioxide, and only an espresso machine with 9 bars of pressure can consistently produce it. When the crema is missing, thin, pale, coarse and foamy, or clumpy, it often points to specific problems with bean freshness, roast level, equipment performance, or extraction parameters. Starting from Front Street's extraction experience, this article sorts out the causes and evaluation criteria of Crema, helping you identify the root of the problem by observing the form of the crema, so you can make a cup of espresso with a rich, dense crema. [more…]